CALL CENTRE INTELLIGENCE
The software solution that we recommend for contact centre intelligence, AgentBalance helps managers to understand their agents better, increase job satisfaction and quality of work, and boosts the overall performance and well being of the centre.
It uses the colour-word association technique (CWAT) and is specifically developed for the call centre environment. Agents take regular test that require them to click three colours that best match their current attitude towards a displayed word. This test should be repeated once a week to track trends.
Monitor your agent’s level of energy, fulfilment and attitude towards the company all in a single dashboard. This data can then be utilised by team leaders to optimise performance
- There are no right or wrong answers, just colours
- Fast and simple, taking no more than 4 minutes
- Based on 25 years rock solid research
- Get actionable results for each agent
For more information: http://agentbalance.com/